Payment Policy

We understand that payment is a crucial part of the relationship between us and our customers. Below are detailed terms of the Payment Policy:

  1. Timely Payments:

Using the “VUTEX LTD” platform requires full and timely payment for all associated fees. Fees may change over time and do not include communication fees.

  1. Registration Fees and Minimum Commitments:

Some services require a minimum commitment and have registration fees.

Cancellation is not possible until the minimum commitment is fulfilled, and registration fees will continue to apply until the commitment is met.

  1. Communication Fees:

Communication fees related to using the platform will be clearly displayed on the invoice and are non-refundable.These fees will be charged to the credit card stored in your profile.

  1. Tax Responsibility:

You are fully responsible for all taxes related to the use of the platform and transactions with your customers.

FUNELTEX has the right to collect taxes from you as part of the fee, as required by law or as deemed necessary by VUTEX LTD.

  1. Account Termination:

We reserve the right to terminate your account if we cannot receive payment from you.

In the case of payment disputes, please notify us immediately for issue resolution.

  1. Refunds and Reimbursements:

All fees and reimbursements are non-refundable unless otherwise specified.HighLevel has the discretion to issue or deny refunds or credits based on specific circumstances, and this decision is final.

  1. Service Cancellation and Responsibility:

You are entirely responsible for canceling services linked to your account and will be responsible for any fees incurred until the cancellation is properly executed.

  1. Payment Disputes:

    In the event of payment disputes, you are required to notify us in writing within 60 days of receiving the invoice for issue resolution.

    During the dispute period, you are still required to pay the deducted fees on the invoice.

We are committed to ensuring a convenient and transparent payment experience for our customers. We are open to feedback and continuously strive to improve our services to meet customer needs.

Refund Policy:

We prioritize customer satisfaction, and below are specific conditions under which customers may qualify for a refund:

30-Day Money-Back Guarantee:

If customers are dissatisfied with the “VUTEX BY VUTEX LTD” service within the first 30 days of usage, they are entitled to a full refund.

Unresolvable Technical Issues:

In the event of technical issues that cannot be resolved within a specified timeframe, we commit to issuing a refund or providing an alternative solution.

Shipping Policy:

As “VUTEX BY VUTEX LTD” is a SaaS service, there is no physical product shipping involved. The software will be installed online after successful payment. Login information and usage instructions will be sent to the registered email.

Return Policy:

Due to the nature of software delivery through an online interface, we do not implement a product return policy. However, in cases of quality issues or dissatisfaction, customers are encouraged to contact us for assistance and issue resolution.

Cancellation Policy:

Customers have the right to cancel their subscription at any time without incurring fees. However, for services requiring a minimum commitment, cancellation cannot be processed until the minimum commitment is fulfilled. Registration fees will continue to apply until the minimum commitment is achieved.

We are committed to providing a convenient and transparent experience for our customers and are ready to assist in any situation. See full Privacy and Security at: https://vutex.uk/privacy-security/

Take your online business to the next level with Vutex - a platform that has everything you need.

VUTEX., LTD

Company number: 16164239

Office address: 24-26 Arcadia Avenue, Fin009/Govonly, London, United Kingdom, N3 2JU.

Phone: (+84) 985 086 086

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VUTEX., LTD. All rights reserved.